Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  8/1/2018      To:  1/31/2019

2/15/2019 8:25:27 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 147 28 2 80 0 12 25 2
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 133 8 1 86 0 19 19 2
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company GEXA ENERGY LP 112 7 1 77 1 13 13 1
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company US RETAILERS LLC 110 14 1 70 0 5 20 2
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company TRIEAGLE ENERGY LP 105 28 1 50 0 17 9 2
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company STREAM SPE LTD 94 7 1 60 0 11 15 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company JUST ENERGY TEXAS LP 87 17 0 53 0 9 8 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 77 19 0 46 0 5 7 1
 
Graph Company AMBIT TEXAS LLC 71 4 1 46 0 12 8 2
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company FULCRUM RETAIL ENERGY LLC 65 6 1 44 0 4 10 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company DIRECT ENERGY LP 59 12 0 28 0 8 11 3
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company CONSTELLATION NEWENERGY INC 55 2 0 36 0 6 11 0
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company VALUE BASED BRANDS LLC 54 1 0 39 0 5 9 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ]
Graph Company FRONTIER UTILITIES LLC 52 3 1 40 0 7 1 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company LIFEENERGY LLC 42 7 0 21 0 8 6 1
 
Graph Company ENTRUST ENERGY INC 41 15 0 17 0 2 7 0
 
Graph Company FIRST CHOICE POWER LLC 40 4 1 27 0 5 3 2
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company POWER OF TEXAS HOLDINGS INC 32 19 0 10 0 2 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company SPARK ENERGY LLC 29 2 0 16 0 7 4 0
 
Graph Company VEH LLC 29 1 0 24 0 1 3 1
 
Graph Company CHAMPION ENERGY SERVICES LLC 28 8 0 14 0 3 3 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company CPL RETAIL ENERGY LP 25 9 0 12 0 1 3 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company LPT LLC 18 11 0 7 0 0 0 0
  DBA or Former Names:
[ LPT SP LLC ]
Graph Company OUR ENERGY LLC 18 4 0 11 0 1 2 0
 
Graph Company BOUNCE ENERGY INC 17 1 0 10 0 3 3 0
 
Graph Company SUMMER ENERGY LLC 17 1 0 5 0 7 4 1
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company TARA ENERGY LLC 15 2 0 11 0 1 1 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company YOUNG ENERGY LLC 14 1 0 8 0 3 2 2
  DBA or Former Names:
[ Mio Electric ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company BRILLIANT ENERGY LLC 10 1 0 5 0 1 3 0
 
Graph Company INFINITE ELECTRIC LLC 10 0 0 9 0 0 1 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company HUDSON ENERGY SERVICES LLC 8 3 0 4 0 0 1 0
 
Graph Company ENGIE RETAIL LLC 6 0 0 4 0 1 1 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company MEGA ENERGY LP 6 2 0 3 0 0 1 0
  DBA or Former Names:
[ Texans Energy ]
Graph Company INFUSE ENERGY LLC 6 0 0 5 0 1 0 0
 
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 5 0 0 3 0 2 0 3
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company AP GAS & ELECTRIC (TX) LLC 5 0 0 4 0 1 0 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company CLEARVIEW ELECTRIC INC 4 0 0 3 0 1 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company V247 POWER CORPORATION 4 0 0 4 0 0 0 0
 
Graph Company VETERAN ENERGY LLC 3 0 0 3 0 0 0 0
 
Graph Company VOLT ELECTRICITY PROVIDER LP 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company ENERTRADE ELECTRIC LLC 3 0 0 1 0 0 2 0
  DBA or Former Names:
[ SHYNE ENERGY ], [ Zenergy ]
Graph Company TEXPO POWER LP 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company WTU RETAIL ENERGY LP 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company ILUMINAR ENERGY LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company POGO ENERGY LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ Pogo Energy ], [ POGO ENERGY ], [ POGO ENERGY ]
Graph Company AMERICAN L&P CO 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company ACCENT ENERGY TEXAS LP 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company WINDROSE POWER AND GAS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Super Power ], [ WINDROSE ENERGY ]
Graph Company MP2 ENERGY TEXAS LLC 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company GBPOWER LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ G-POWER ]
Graph Company PRO POWER PROVIDERS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company AXON POWER & GAS LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company PENSTAR POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company AGERA ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company QUEST DISTRIBUTORS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ My Quest Energy ]
Graph Company PULSE POWER LLC 0 0 0 0 0 0 0 0
 
Graph Company ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
Graph Company BREEZE LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ BREEZE ENERGY LLC ], [ BREEZE POWER LLC ]
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company GRIDPLUS TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company SOURCE POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ SOURCE ], [ SOURCE POWER & GAS LLC RES ], [ SOURCE POWER & GAS LLC RT ]
Graph Company EVERYTHING ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
  Totals: 1674 249 11 1007 1 187 219 26