Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  11/1/2019      To:  4/30/2020

5/28/2020 7:51:14 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company JUST ENERGY TEXAS LP 168 37 1 52 0 60 18 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 163 22 2 106 0 9 24 2
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 155 11 1 77 0 46 20 2
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company LPT LLC 110 74 1 17 0 11 7 2
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company GBPOWER LLC 98 7 0 15 0 69 7 108
  DBA or Former Names:
[ G-POWER ]
Graph Company AMBIT TEXAS LLC 98 4 0 57 1 30 6 0
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company DIRECT ENERGY LP 83 9 1 36 0 19 18 4
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company PULSE POWER LLC 80 7 0 34 0 26 13 0
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company US RETAILERS LLC 65 4 0 48 0 8 5 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company VALUE BASED BRANDS LLC 64 3 0 31 0 22 8 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ]
Graph Company GEXA ENERGY LP 64 8 0 38 0 11 7 2
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company TRIEAGLE ENERGY LP 64 4 0 32 0 19 9 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FULCRUM RETAIL ENERGY LLC 63 10 0 25 0 17 11 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company STREAM SPE LTD 59 2 0 43 0 2 12 0
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company ENTRUST ENERGY INC 53 14 0 25 0 6 8 0
 
Graph Company GREEN MOUNTAIN ENERGY COMPANY 49 14 0 31 0 1 3 0
 
Graph Company CONSTELLATION NEWENERGY INC 49 15 0 23 0 5 6 0
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company FRONTIER UTILITIES LLC 40 1 0 23 0 9 7 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company FIRST CHOICE POWER LLC 39 0 0 20 0 6 13 0
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company TARA ENERGY LLC 22 1 1 8 0 9 3 1
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company SPARK ENERGY LLC 19 4 0 5 0 10 0 0
 
Graph Company ENGIE RETAIL LLC 18 0 0 11 0 3 4 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company XOOM ENERGY TEXAS LLC 16 1 0 11 0 4 0 2
 
Graph Company CPL RETAIL ENERGY LP 16 3 0 4 0 1 8 1
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company OUR ENERGY LLC 13 3 0 8 0 1 1 0
 
Graph Company CHAMPION ENERGY SERVICES LLC 13 1 0 10 0 0 2 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company SUMMER ENERGY LLC 10 1 0 5 0 1 3 3
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company YOUNG ENERGY LLC 9 0 0 4 0 4 1 2
  DBA or Former Names:
[ Mio Electric ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 9 0 0 2 0 5 2 1
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company HUDSON ENERGY SERVICES LLC 9 3 0 4 0 2 0 0
 
Graph Company AP GAS & ELECTRIC (TX) LLC 8 1 0 3 0 3 1 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company INFUSE ENERGY LLC 6 0 0 5 0 0 1 0
 
Graph Company POGO ENERGY LLC 6 1 0 0 0 4 1 1
  DBA or Former Names:
[ Pogo Energy ]
Graph Company World Power & Gas LP 5 0 0 3 0 1 1 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company INFINITE ELECTRIC LLC 5 0 0 3 0 1 1 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company ATG CLEAN ENERGY HOLDINGS INC 5 0 0 2 0 1 2 0
  DBA or Former Names:
[ ATG Clean Energy ], [ Green Direct ], [ GREEN ENERGY EXCHANGE ], [ Texas Power Outlet ]
Graph Company WINDROSE POWER AND GAS LLC 4 0 0 3 0 0 1 0
  DBA or Former Names:
[ Super Power ], [ WINDROSE ENERGY ]
Graph Company SOUTHERN FEDERAL POWER LLC 4 0 0 1 0 2 1 0
 
Graph Company TEXPO POWER LP 4 0 0 3 0 1 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company ELIGO ENERGY TX LLC 3 0 0 2 0 0 1 0
 
Graph Company V247 POWER CORPORATION 3 1 0 2 0 0 0 0
 
Graph Company POWER OF TEXAS HOLDINGS INC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company WTU RETAIL ENERGY LP 3 0 0 2 0 0 1 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company VOLT ELECTRICITY PROVIDER LP 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company IBERDROLA SOLUTIONS LLC 2 2 0 0 0 0 0 0
  DBA or Former Names:
[ Iberdrola ], [ Iberdrola Texas ], [ Iberdrola USA ]
Graph Company GRIDDY ENERGY LLC 2 1 0 1 0 0 0 0
 
Graph Company MP2 ENERGY TEXAS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company AXON POWER & GAS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company ACCENT ENERGY TEXAS LP 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ CHARIOT ENERGY ]
Graph Company SMARTENERGY HOLDINGS LLC 1 1 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 1 0 0 1 0 0 0 0
 
Graph Company ILUMINAR ENERGY LLC 1 1 0 0 0 0 0 1
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company AMERICAN L&P CO 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company BRILLIANT ENERGY LLC 1 1 0 0 0 0 0 0
 
Graph Company AGERA ENERGY LLC 1 0 0 1 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company QUEST DISTRIBUTORS LLC 0 0 0 0 0 0 0 1
  DBA or Former Names:
[ My Quest Energy ]
Graph Company CLEARVIEW ELECTRIC INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company TITAN GAS LLC 0 0 0 0 0 0 0 0
 
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company 3000 Energy Corp 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company NEC Co-op Energy 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company BULB US LLC 0 0 0 0 0 0 0 0
 
Graph Company TOMORROW ENERGY CORP 0 0 0 0 0 0 0 0
 
Graph Company VARSITY ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company Evolve Retail Energy LLC 0 0 0 0 0 0 0 0
 
Graph Company VETERAN ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company GRIDPLUS TEXAS INC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ GridPlus Energy ], [ GridPlus Energy Connect ]
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company EVERYTHING ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
  Totals: 1799 273 7 848 1 432 238 134