The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.
If you are unable to come to a satisfactory resolution with your provider,
you should then file a complaint with the PUC's Customer Protection Division.
Before you begin the process, it is important that you understand your
rights as a utility customer.
PUCT oversees electric companies and may be able to assist you.
Do you have a complaint about your local telephone service?
Do you have a concern about water quality, service, or billing?
On the No-Call List and receiving unwanted telephone calls.
The 5 PUCT commissioners are appointed by the governor to six-year, staggered terms.
PUCT is commited to involving the public in the decision-making processes.