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The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.

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Contact Us PLACEHOLDER H2 TO MEET WCAG REQUIREMENT Mailing Address: 1701 N. Congress Avenue PO Box 13326 Austin, TX 78711-3326 Physical Location: William B. Travis Building 1701 N. Congress Avenue 7th Floor Austin, TX 78711-3326 William B. Travis Building Location Phone: Agency Switchboard: 512-936-7000 Assistance Hotlines: 888-782-8477 or 512-936-7120 Central Records: 512-936-7180 Hours: Agency Switchboard: 8AM - 5PM, M-F Assistance Hotlines: 8AM - 4PM, M-F Central Records: 9AM - 5PM, M-F, Closed Friday Noon - 1PM Email: If you have a question about your utility bill or service, please contact Consumer Service. If you have a questions about the PUC E-Filing system or questions about filing with the PUC, please contact Central Records. For website technical support questions, please contact Website Support. Press: Please direct all press inquiries to media@puc.texas.gov Employment Verifications: Please send all employment verifications to hr@puc.texas.gov. All verifications are completed in writing. Helpful Agency Information: Staff Directory Search Department Directory Maps and Parking PUC Floor Map Request for Documents & Open Records Policy Website Support Fraud, Waste and Abuse Hotline: If you would like to report fraud, waste or abuse occurring at the Public Utility Commission of Texas, call the Internal Auditor of the PUC at 512-936-7000 or the Texas State Auditor's Hotline at 1-800-TX-AUDIT. If you need information or have a question that is not covered by the ways to contact us above, please contact us at: 512-936-7000.