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Contact Us  


Mailing Address:

1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326

Physical Location:

William B. Travis Building
1701 N. Congress Avenue
7th Floor
Austin, TX 78711-3326


Agency Switchboard: 512-936-7000
Assistance Hotlines: 888-782-8477 or 512-936-7120
Central Records: 512-936-7180



Agency Switchboard: 8AM - 5PM, M-F
Assistance Hotlines: 8AM - 4PM, M-F
Central Records: 9AM - 5PM, M-F, Closed Friday Noon - 1PM




  • If you have a question about your utility bill or service, please contact Consumer Service.
  • If you have a questions about the PUC E-Filing system or questions about filing with the PUC, please contact Central Records.
  • For website technical support questions, please contact Website Support.


Please direct all press inquiries to

Employment Verifications:

Please send all employment verifications to All verifications are completed in writing.

Helpful Agency Information:

Fraud, Waste and Abuse Hotline:

If you would like to report fraud, waste or abuse occurring at the Public Utility Commission of Texas, call the Internal Auditor of the PUC at 512-936-7000 or the Texas State Auditor's Hotline at 1-800-TX-AUDIT.


If you need information or have a question that is not covered by the ways to contact us above, please contact us at: 512-936-7000.