The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.
Question about your utility bill or service, please contact Consumer Protection.
Questions about the PUCT E-Filing system or questions about filing with the PUCT, please contact Central Records.
The PUCT publishes files in a variety of formats. Some of these files may require additional software.
Agency Switchboard: 512-936-7000 Assistance Hotlines: 888-782-8477 or 512-936-7120 Central Records: 512-936-7180
Agency Switchboard: 8AM - 5PM, M-F Assistance Hotlines: 8AM - 5PM, M-F Central Records: 9AM - 5PM, M-F, Closed Friday Noon - 1PM
Public Utility Commission of Texas P.O. Box 13326 Austin, TX 78711-3326
William B. Travis Building 1701 N. Congress Ave Suite 7-110 Austin, TX 78701
If you are unable to come to a satisfactory resolution with your provider, you should then file a complaint with the PUC's Consumer Protection Division. Before you begin the process, it is important that you understand your rights as a utility customer.
PUCT oversees electric companies and may be able to assist you.
Do you have a complaint about your local telephone service?
Do you have a concern about water quality, service, or billing?
On the No-Call List and receiving unwanted telephone calls.
Please direct all press inquiries to media@puc.texas.gov
Please send employment verifications to hr@puc.texas.gov. All verifications are completed in writing.
Searchable directory of PUCT employee names and phone numbers.
Online directory of PUCT department names and contact numbers.
PUCT offices are located in the William B. Travis Building 1701 Congress Avenue.
Information to support technical issues related to resources availabe from PUCT websites.
The Public Information Act, Texas Government Code, Chapter 552, provides public access to government records.