The Public Utility Commission of Texas regulates the state's electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides customer assistance in resolving consumer complaints.
The Public Utility Commission of Texas (PUCT) is here to help Texas consumers resolve issues with their utility services, and we encourage public participation in PUCT proceedings.
If you want to voice a concern with your utility or participate in PUCT proceedings such as rate cases, formal complaints, or rulemakings, there are multiple options available to you.
WHEN SHOULD YOU....
If you have a concern about your utility service, the PUCT encourages you to contact your provider first. If you can't reach a resolution, you can file an informal complaint with the PUCT. Common reasons for filing acomplaint include:
If your issue is not resolved through an informal complaint, you have the option to file a formal complaint against the utility provider.
If you oppose a utility's proposal to change its rates or where a utility proposes to build a transmission line, or you want to take a position in another formal proceeding, you can file comments as a protestor. Common reasons for protesting include:
Protestor comments are entered into the official record of a proceeding.
If you have a legal interest in a case before the PUCT and you want to formally participate the proceedings you may want to apply to be an intervenor. Intervenors typically:
You must submit a written request explaining why you have a legal interest in a particular proceeding to become an intervenor.
FOR MORE INFORMATION, CONTACT THE PUCT'S OFFICE OF PUBLIC ENGAGEMENT ATPUBLIC@PUC.TEXAS.GOV.