Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  3/31/2019      To:  9/30/2019

10/21/2019 6:48:31 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company GRIDDY ENERGY LLC 239 2 0 224 0 2 11 0
 
Graph Company AMBIT TEXAS LLC 216 13 1 161 0 14 27 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 192 49 1 108 0 8 26 0
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 176 14 2 102 0 34 24 2
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company US RETAILERS LLC 122 11 0 81 0 8 22 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company JUST ENERGY TEXAS LP 119 21 1 64 0 19 14 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company STREAM SPE LTD 114 3 0 57 0 11 43 0
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company DIRECT ENERGY LP 104 14 0 39 0 22 29 2
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company GEXA ENERGY LP 95 3 3 53 0 12 24 2
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company LPT LLC 94 49 0 17 0 11 17 1
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 78 20 0 40 0 7 11 1
 
Graph Company FULCRUM RETAIL ENERGY LLC 73 19 2 31 0 14 7 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company ENTRUST ENERGY INC 67 13 0 43 0 3 8 0
 
Graph Company CONSTELLATION NEWENERGY INC 65 14 0 40 0 1 10 1
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company TRIEAGLE ENERGY LP 58 7 0 40 0 6 5 1
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company GBPOWER LLC 54 2 0 8 0 37 7 11
  DBA or Former Names:
[ G-POWER ]
Graph Company FIRST CHOICE POWER LLC 42 4 1 15 0 8 14 0
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company MEGA ENERGY LP 35 0 0 28 0 3 4 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company VALUE BASED BRANDS LLC 34 7 0 23 0 1 3 2
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ]
Graph Company CPL RETAIL ENERGY LP 32 12 0 7 0 8 5 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company CHAMPION ENERGY SERVICES LLC 30 3 0 26 0 0 1 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company FRONTIER UTILITIES LLC 28 4 0 17 0 4 3 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company TARA ENERGY LLC 24 6 0 16 0 1 1 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company PULSE POWER LLC 20 1 0 11 0 2 6 0
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company OUR ENERGY LLC 20 1 0 16 0 0 3 0
 
Graph Company SPARK ENERGY LLC 15 2 0 9 0 0 4 1
 
Graph Company HUDSON ENERGY SERVICES LLC 14 6 0 7 0 0 1 0
 
Graph Company LIFEENERGY LLC 11 0 0 8 0 2 1 0
 
Graph Company YOUNG ENERGY LLC 11 0 0 5 0 3 3 1
  DBA or Former Names:
[ Mio Electric ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company ENGIE RETAIL LLC 10 0 0 7 0 3 0 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company POWER OF TEXAS HOLDINGS INC 10 1 0 7 0 1 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company VOLT ELECTRICITY PROVIDER LP 9 0 0 8 0 0 1 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company WTU RETAIL ENERGY LP 7 0 0 6 0 1 0 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company BOUNCE ENERGY INC 6 0 0 4 0 1 1 0
 
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 6 1 0 0 0 3 2 0
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company INFINITE ELECTRIC LLC 6 0 0 4 0 1 1 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company INFUSE ENERGY LLC 6 0 0 4 0 1 1 0
 
Graph Company SUMMER ENERGY LLC 5 0 0 3 0 0 2 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company ATG CLEAN ENERGY HOLDINGS INC 5 1 0 1 0 0 3 0
  DBA or Former Names:
[ GREEN ENERGY EXCHANGE ], [ Texas Power Outlet ]
Graph Company AXON POWER & GAS LLC 5 0 0 2 0 2 1 0
  DBA or Former Names:
[ Axon Power ]
Graph Company AP GAS & ELECTRIC (TX) LLC 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company BRILLIANT ENERGY LLC 4 0 0 0 0 1 3 0
 
Graph Company MP2 ENERGY TEXAS LLC 3 1 0 2 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 3 0 0 0 0 0 3 0
  DBA or Former Names:
[ CHARIOT ENERGY ]
Graph Company TEXPO POWER LP 3 0 0 1 0 1 1 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company WINDROSE POWER AND GAS LLC 2 1 0 1 0 0 0 0
  DBA or Former Names:
[ Super Power ], [ WINDROSE ENERGY ]
Graph Company VETERAN ENERGY LLC 2 0 1 1 0 0 0 0
 
Graph Company ELIGO ENERGY TX LLC 2 0 0 2 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 2 0 0 1 0 0 1 0
 
Graph Company ACCENT ENERGY TEXAS LP 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company POGO ENERGY LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ Pogo Energy ]
Graph Company CLEARVIEW ELECTRIC INC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company AGERA ENERGY LLC 2 0 0 2 0 0 0 0
 
Graph Company NEC Co-op Energy 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company AMERICAN L&P CO 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company V247 POWER CORPORATION 1 0 0 0 0 0 1 0
 
Graph Company PRO POWER PROVIDERS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company ILUMINAR ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company 3000 Energy Corp 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company QUEST DISTRIBUTORS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ My Quest Energy ]
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company Evolve Retail Energy LLC 0 0 0 0 0 0 0 0
 
Graph Company SOUTHERN FEDERAL POWER LLC 0 0 0 0 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company GRIDPLUS TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company EVERYTHING ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
  Totals: 2294 305 12 1360 0 259 358 27