Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  12/31/2021      To:  6/30/2022

7/5/2022 12:58:42 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 256 27 1 121 0 48 59 10
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 254 17 4 142 0 40 51 4
  DBA or Former Names:
[ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company GEXA ENERGY LP 117 9 0 66 0 20 22 2
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company JUST ENERGY TEXAS LP 112 22 0 57 0 15 18 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company AMBIT TEXAS LLC 111 14 0 45 0 34 18 3
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company PULSE POWER LLC 110 10 0 60 0 25 15 1
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 99 3 1 74 0 10 11 2
 
Graph Company US RETAILERS LLC 88 4 2 47 0 12 23 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company DIRECT ENERGY LP 87 6 2 46 0 13 20 3
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company VALUE BASED BRANDS LLC 80 6 1 42 0 17 14 2
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ]
Graph Company FRONTIER UTILITIES LLC 78 3 1 46 0 14 14 1
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company CONSTELLATION NEWENERGY INC 62 14 0 26 0 7 15 0
  DBA or Former Names:
[ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company TRIEAGLE ENERGY LP 47 3 0 22 0 9 13 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company FULCRUM RETAIL ENERGY LLC 35 6 0 17 0 2 10 1
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company STREAM SPE LTD 30 2 1 12 0 7 8 0
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company RHYTHM OPS LLC 25 4 0 12 0 6 3 0
  DBA or Former Names:
[ RHYTHM ], [ Rhythm Energy ]
Graph Company SUMMER ENERGY LLC 25 10 0 9 0 5 1 0
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company Octopus Energy LLC 23 1 0 5 0 1 16 0
  DBA or Former Names:
[ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ]
Graph Company JP ENERGY RESOURCES LLC 21 3 0 13 0 1 4 0
  DBA or Former Names:
[ ALMIKA SOLAR ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ]
Graph Company FIRST CHOICE POWER LLC 18 3 0 11 0 0 4 0
  DBA or Former Names:
[ FIRST CHOICE POWER ]
Graph Company AP GAS & ELECTRIC (TX) LLC 17 1 0 11 0 2 3 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company TRUE COMMODITIES LLC 17 3 0 7 0 3 4 0
  DBA or Former Names:
[ TRUE POWER ], [ True Prepaid ]
Graph Company YOUNG ENERGY LLC 16 0 0 11 0 4 1 1
  DBA or Former Names:
[ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ]
Graph Company SPARK ENERGY LLC 15 0 0 11 0 2 2 3
 
Graph Company TARA ENERGY LLC 14 2 0 8 0 1 3 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 14 0 0 6 0 6 2 3
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company CHAMPION ENERGY SERVICES LLC 13 1 0 6 0 3 3 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company MP2 ENERGY TEXAS LLC 12 0 0 6 0 0 6 0
  DBA or Former Names:
[ COST PLUS ENERGY ], [ Shell Energy Solutions ]
Graph Company DECLARATION ENERGY LLC 12 3 0 3 0 2 4 0
  DBA or Former Names:
[ Energy Texas ]
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 11 0 0 7 0 1 3 0
  DBA or Former Names:
[ CHARIOT ENERGY ]
Graph Company XOOM ENERGY TEXAS LLC 8 1 0 5 0 0 2 0
 
Graph Company HERITAGE POWER LLC 8 0 0 2 0 6 0 0
 
Graph Company POGO ENERGY LLC 7 0 0 3 0 2 2 3
  DBA or Former Names:
[ Pogo Energy ]
Graph Company V247 POWER CORPORATION 7 0 0 7 0 0 0 0
 
Graph Company ENTRUST ENERGY INC 7 0 0 6 0 0 1 0
 
Graph Company HUDSON ENERGY SERVICES LLC 6 1 0 4 0 0 1 1
 
Graph Company LPT LLC 6 0 0 5 0 1 0 0
  DBA or Former Names:
[ Liberty Power ], [ LPT SP LLC ]
Graph Company TEXPO POWER LP 6 0 0 5 0 0 1 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company INFUSE ENERGY LLC 6 0 0 6 0 0 0 0
 
Graph Company SOUTHERN FEDERAL POWER LLC 5 0 0 2 0 2 1 0
  DBA or Former Names:
[ Ranchero Power ], [ Watt Bro ]
Graph Company TITAN GAS LLC 5 4 0 0 0 0 1 0
  DBA or Former Names:
[ CleanSky Energy ], [ TITAN GAS AND POWER ]
Graph Company CAPITAL ENERGY PA LLC 4 1 0 3 0 0 0 0
  DBA or Former Names:
[ Sunrise Power ], [ SUNRISE POWER & GAS TEXAS ], [ Value Energy ], [ Value Power ]
Graph Company CPL RETAIL ENERGY LP 4 0 0 1 0 1 2 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company 3000 Energy Corp 3 0 0 1 0 2 0 0
  DBA or Former Names:
[ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ]
Graph Company NEC Co-op Energy 2 0 0 0 0 1 1 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company TOMORROW ENERGY CORP 2 0 0 0 0 0 2 0
 
Graph Company OHMCONNECT TEXAS LLC 2 0 0 0 0 0 2 0
  DBA or Former Names:
[ OhmConnect Energy ], [ POWERPASS ]
Graph Company BULB US LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ Bulb ]
Graph Company MIDAMERICAN ENERGY SERVICES LLC 2 0 0 2 0 0 0 0
 
Graph Company WINDROSE POWER AND GAS LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ Windrose ], [ WINDROSE ENERGY ]
Graph Company POWER OF TEXAS HOLDINGS INC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company ELIGO ENERGY TX LLC 1 0 0 0 0 0 1 0
 
Graph Company SFE ENERGY TEXAS INC 1 0 0 1 0 0 0 0
 
Graph Company BRANCH ENERGY (TEXAS) LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ Branch Energy ]
Graph Company WTU RETAIL ENERGY LP 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company ACCENT ENERGY TEXAS LP 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company CLEARVIEW ELECTRIC INC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company OUR ENERGY LLC 1 0 0 1 0 0 0 0
 
Graph Company IRONHORSE POWER SERVICES LLC 1 0 0 1 0 0 0 0
 
Graph Company World Power & Gas LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company MI TEXAS REP 1 LLC 0 0 0 0 0 0 0 0
 
Graph Company ARROW ENERGY TX LLC 0 0 0 0 0 0 0 0
 
Graph Company GOOD CHARLIE & CO LLC 0 0 0 0 0 0 0 0
 
Graph Company BLUE STAR ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company YENTA ENERGY LP 0 0 0 0 0 0 0 0
 
Graph Company VARSITY ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company GRIDDY ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company AXON POWER & GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company VOLT ELECTRICITY PROVIDER LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company ENGIE RETAIL LLC 0 0 0 0 0 0 0 1
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
  Totals: 1922 184 13 1009 0 327 389 41