Public Utility Commission of Texas

Customer Complaint Statistics

Retail Electric Providers
       From:  12/1/2018      To:  5/31/2019

6/16/2019 4:52:32 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company US RETAILERS LLC 143 11 0 92 0 14 26 0
  DBA or Former Names:
[ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 139 34 0 78 0 5 22 1
  DBA or Former Names:
[ NRG BUSINESS ], [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ]
Graph Company TXU ENERGY RETAIL COMPANY LLC 135 11 2 80 0 25 17 1
  DBA or Former Names:
[ ASSURANCE ENERGY ], [ TXU ENERGY ]
Graph Company STREAM SPE LTD 110 3 1 62 1 14 29 1
  DBA or Former Names:
[ SG&E ], [ Stream ], [ STREAM ENERGY ]
Graph Company TRIEAGLE ENERGY LP 92 24 1 47 0 12 8 1
  DBA or Former Names:
[ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ]
Graph Company JUST ENERGY TEXAS LP 85 21 1 43 0 10 10 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ]
Graph Company GEXA ENERGY LP 71 4 2 33 0 15 17 4
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ]
Graph Company FULCRUM RETAIL ENERGY LLC 69 21 1 33 0 8 6 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ]
Graph Company AMBIT TEXAS LLC 68 6 1 45 0 9 7 1
  DBA or Former Names:
[ AMBIT ], [ AMBIT ENERGY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 64 18 0 34 0 5 7 2
 
Graph Company DIRECT ENERGY LP 59 10 0 28 0 8 13 2
  DBA or Former Names:
[ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ]
Graph Company CONSTELLATION NEWENERGY INC 53 4 0 38 0 2 9 0
  DBA or Former Names:
[ AES NEWENERGY ], [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ]
Graph Company ENTRUST ENERGY INC 41 13 0 17 0 4 7 0
 
Graph Company FRONTIER UTILITIES LLC 38 1 0 31 0 5 1 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company FIRST CHOICE POWER LLC 36 6 0 18 0 5 7 1
  DBA or Former Names:
[ FIRST CHOICE POWER ], [ FIRST CHOICE POWER POLR ]
Graph Company VALUE BASED BRANDS LLC 34 1 0 24 0 2 7 0
  DBA or Former Names:
[ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ]
Graph Company LPT LLC 29 22 0 6 0 0 1 1
  DBA or Former Names:
[ LPT SP LLC ]
Graph Company LIFEENERGY LLC 28 4 0 12 0 6 6 0
 
Graph Company OUR ENERGY LLC 27 2 0 22 0 1 2 0
 
Graph Company CPL RETAIL ENERGY LP 20 12 0 4 0 3 1 0
  DBA or Former Names:
[ CPL ], [ CPL RETAIL ENERGY ]
Graph Company POWER OF TEXAS HOLDINGS INC 20 8 0 11 0 0 1 0
  DBA or Former Names:
[ POWER OF TEXAS ]
Graph Company SPARK ENERGY LLC 16 0 0 12 0 3 1 1
 
Graph Company MEGA ENERGY LP 16 2 0 10 0 2 2 0
  DBA or Former Names:
[ Milestone Energy ], [ Texans Energy ]
Graph Company YOUNG ENERGY LLC 11 1 0 4 0 4 2 1
  DBA or Former Names:
[ Mio Electric ], [ Neo Electricity ], [ PAGA MENOS ], [ PAYLESS POWER ], [ UNO ENERGY ]
Graph Company TARA ENERGY LLC 11 3 0 4 0 2 2 0
  DBA or Former Names:
[ SMART PREPAID ELECTRIC ], [ TARA ENERGY ]
Graph Company BOUNCE ENERGY INC 11 0 0 7 0 2 2 0
 
Graph Company SUMMER ENERGY LLC 11 0 0 4 0 4 3 2
  DBA or Former Names:
[ EPIQ ENERGY ], [ PRONTO POWER ]
Graph Company CHAMPION ENERGY SERVICES LLC 10 1 0 4 0 4 1 0
  DBA or Former Names:
[ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ]
Graph Company HUDSON ENERGY SERVICES LLC 6 2 0 4 0 0 0 0
 
Graph Company WTU RETAIL ENERGY LP 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ WTU ], [ WTU RETAIL ENERGY ]
Graph Company BROOKLET ENERGY DISTRIBUTION LLC 4 0 0 3 0 1 0 2
  DBA or Former Names:
[ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ]
Graph Company CLEARVIEW ELECTRIC INC 4 0 0 3 0 1 0 0
  DBA or Former Names:
[ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ]
Graph Company ENGIE RETAIL LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ THINK ENERGY ]
Graph Company INFINITE ELECTRIC LLC 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ INFINITE ENERGY ]
Graph Company PULSE POWER LLC 3 1 0 1 0 0 1 0
  DBA or Former Names:
[ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ]
Graph Company V247 POWER CORPORATION 3 0 0 2 0 1 0 0
 
Graph Company MIDAMERICAN ENERGY SERVICES LLC 2 1 0 1 0 0 0 0
 
Graph Company VETERAN ENERGY LLC 2 0 0 2 0 0 0 0
 
Graph Company INFUSE ENERGY LLC 2 0 0 1 0 0 1 0
 
Graph Company POGO ENERGY LLC 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ Pogo Energy ]
Graph Company BRILLIANT ENERGY LLC 2 1 0 0 0 0 1 0
 
Graph Company GRIDDY ENERGY LLC 2 0 0 1 0 0 1 0
 
Graph Company VOLT ELECTRICITY PROVIDER LP 2 0 0 0 0 2 0 0
  DBA or Former Names:
[ VOLT EP ]
Graph Company TEXPO POWER LP 2 0 0 1 0 1 0 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ]
Graph Company AP GAS & ELECTRIC (TX) LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ]
Graph Company WINDROSE POWER AND GAS LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ Super Power ], [ WINDROSE ENERGY ]
Graph Company AXON POWER & GAS LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ Axon Power ]
Graph Company NEC Co-op Energy 1 1 0 0 0 0 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company AMERICAN L&P CO 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ AMERICAN LIGHT & POWER ], [ AMERICAN LP ], [ AMERICAN XP ], [ GENERAL LIGHT & POWER INC ], [ GENERAL POWER & LIGHT ]
Graph Company ILUMINAR ENERGY LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ ALLTEX POWER & LIGHT ], [ CONSERVICE ENERGY ], [ PREMIUM POWER & LIGHT ]
Graph Company GBPOWER LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ G-POWER ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ]
Graph Company ACCENT ENERGY TEXAS LP 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ]
Graph Company NORTH AMERICAN POWER AND GAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ North American Power Business LLC ]
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ENCOA ], [ TERM ENERGY ]
Graph Company PENSTAR POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ PENSTAR POWER LLC 1 ]
Graph Company AGERA ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company QUEST DISTRIBUTORS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ My Quest Energy ]
Graph Company ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0
 
Graph Company SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0
 
Graph Company EVOLVE ENERGY 0 0 0 0 0 0 0 0
 
Graph Company SOUTHERN FEDERAL POWER LLC 0 0 0 0 0 0 0 0
 
Graph Company 174 POWER GLOBAL RETAIL TEXAS LLC 0 0 0 0 0 0 0 0
 
Graph Company MP2 ENERGY TEXAS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ COST PLUS ENERGY ]
Graph Company ATG CLEAN ENERGY HOLDINGS INC 0 0 0 0 0 0 0 0
 
Graph Company SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company GRIDPLUS TEXAS INC 0 0 0 0 0 0 0 0
 
Graph Company CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company PRO POWER PROVIDERS LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ Circular Energy ]
Graph Company EVERYTHING ENERGY LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EVERYTHING ENERGY ], [ INDEPENDENCE ENERGY ]
  Totals: 1501 249 9 837 1 183 222 21