puct full window page content

Home Consumer Information Electricity Options Customer Complaints Customer Complaint Statistics List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months Retail Electric Providers From:  11/1/2024 To:  4/30/2025 Complaint Summary : 5/9/2025 9:45:36 AM List of customer complaints against electric companies that provide service to texas. Complaints are broken down by category with the counts listed as rows for each company below the header. The graph icon can be selected to show a graphical display of the data by months Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other RELIANT ENERGY RETAIL SERVICES LLC 235 15 4 108 3 49 56 2   DBA or Former Names: [ NRG HOME ], [ RELIANT ], [ RELIANT ENERGY ], [ RELIANT ENERGY BUSINESS SERVICES ] TXU ENERGY RETAIL COMPANY LLC 204 25 0 96 0 36 47 9   DBA or Former Names: [ ASSURANCE ENERGY ], [ TXU ENERGY ] JUST ENERGY TEXAS LP 164 46 1 58 0 22 37 0   DBA or Former Names: [ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ] US RETAILERS LLC 155 7 1 86 0 20 41 0   DBA or Former Names: [ CIRRO ENERGY ], [ CIRRO ENERGY SERVICES ], [ COMPASSION ENERGY ], [ Discount Power ], [ PENNYWISE ], [ PENNYWISE POWER ] VALUE BASED BRANDS LLC 92 1 2 53 0 15 21 2   DBA or Former Names: [ 4CHANGE ], [ 4CHANGE ENERGY ], [ Express Energy ], [ Veteran Energy ] DIRECT ENERGY LP 89 5 1 40 0 21 22 2   DBA or Former Names: [ DIRECT ENERGY ], [ DIRECT ENERGY BUSINESS SERVICES ], [ DIRECT ENERGY MULTI-FAMILY ], [ NEW LEAF ENERGY ] GEXA ENERGY LP 71 6 0 46 0 9 10 2   DBA or Former Names: [ GEXA CORP ], [ GEXA ENERGY ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ] GREEN MOUNTAIN ENERGY COMPANY 61 4 0 34 0 11 12 0   DBA or Former Names: [ Green Mountain ], [ Green Mountain Energy ] PULSE POWER LLC 59 0 0 34 0 15 10 4   DBA or Former Names: [ Energy to Go ], [ Lone Star Energy ], [ New Power Texas ], [ PowerNext ] AMBIT TEXAS LLC 46 5 0 23 0 10 8 0   DBA or Former Names: [ AMBIT ], [ AMBIT ENERGY ] TRUE COMMODITIES LLC 36 5 0 24 0 0 7 0   DBA or Former Names: [ TRUE POWER ], [ True Prepaid ] RHYTHM OPS LLC 31 2 0 17 0 4 8 0   DBA or Former Names: [ Energy Texas ], [ RHYTHM ], [ Rhythm Energy ] AP GAS & ELECTRIC (TX) LLC 29 3 0 12 0 3 11 0   DBA or Former Names: [ AP COMMERCIAL ], [ APG&E ], [ APG&E ENERGY SOLUTIONS ], [ ZIP ENERGY ] YOUNG ENERGY LLC 29 1 0 11 0 10 7 2   DBA or Former Names: [ Cost Plus Power ], [ Mio Electric ], [ PAYLESS POWER ], [ SmarTricity ], [ UNO ENERGY ] FRONTIER UTILITIES LLC 28 2 0 14 0 1 11 1   DBA or Former Names: [ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ] FULCRUM RETAIL ENERGY LLC 26 2 0 11 0 4 9 0   DBA or Former Names: [ AMIGO ENERGY ], [ TARA ENERGY RESOURCES ], [ TARA POWER ] MP2 ENERGY TEXAS LLC 25 1 0 15 0 2 7 0   DBA or Former Names: [ COST PLUS ENERGY ], [ Shell Energy Solutions ] ATLANTIC ENERGY TEXAS LLC 24 2 0 14 0 1 7 0   DBA or Former Names: [ AE TEXAS ], [ AE Texas Commercial ], [ AE Texas Residential ], [ Atlantas Power ], [ Atlantex Power ] TRIEAGLE ENERGY LP 24 2 0 13 0 2 7 0   DBA or Former Names: [ EAGLE ENERGY ], [ Energy Rewards ], [ POWER HOUSE ENERGY ], [ TRIEAGLE ENERGY SERVICES ], [ Viridian Energy ] 174 POWER GLOBAL RETAIL TEXAS LLC 22 1 1 15 0 3 2 0   DBA or Former Names: [ CHARIOT ENERGY ], [ Tristar Energy ] CONSTELLATION NEWENERGY INC 19 3 0 7 0 5 4 0   DBA or Former Names: [ Constellation ], [ NEWENERGY ], [ STARTEX POWER ] STREAM SPE LTD 18 0 0 6 0 8 4 0   DBA or Former Names: [ SG&E ], [ Stream ], [ STREAM ENERGY ] BKV-BPP RETAIL LLC 15 0 0 9 0 2 4 0   DBA or Former Names: [ BKV Electric ], [ BKV Electricity ], [ BKV Energy ], [ BKV Retail Power ], [ BKV-BPP RETAIL TEXAS ] BROOKLET ENERGY DISTRIBUTION LLC 14 1 0 5 0 5 3 0   DBA or Former Names: [ ACACIA ENERGY ], [ NOW POWER ], [ SNAP ENERGY LATINO ], [ VITAL POWER ] TARA ENERGY LLC 14 0 0 9 0 2 3 0   DBA or Former Names: [ SMART PREPAID ELECTRIC ], [ TARA ENERGY ] CHAMPION ENERGY SERVICES LLC 12 1 0 6 0 2 3 0   DBA or Former Names: [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ], [ Hello Energy ] DIRECT ENERGY BUSINESS LLC 12 2 1 7 0 1 1 0   DBA or Former Names: [ CPL BUSINESS ], [ EXPERT ENERGY ], [ NRG ], [ NRG Business ], [ WTU BUSINESS ] POGO ENERGY LLC 12 0 0 5 0 6 1 1   DBA or Former Names: [ Pogo Energy ] XOOM ENERGY TEXAS LLC 11 1 0 6 0 2 2 0   IRONHORSE POWER SERVICES LLC 9 3 0 2 0 0 4 0   MI TEXAS REP 1 LLC 9 0 0 4 0 0 5 0   DBA or Former Names: [ ABACUS ENERGY RETAIL ELECTRICITY ], [ Flagship Power ], [ Juice ], [ Mothership ] Octopus Energy LLC 9 0 0 7 0 1 1 0   DBA or Former Names: [ Evolve ], [ Evolve Energy ], [ Octopus ], [ Octopus Energy ] SOUTHERN FEDERAL POWER LLC 9 1 0 4 0 0 4 0   DBA or Former Names: [ Ranchero Power ], [ Watt Bro ] ENGIE RESOURCES LLC 8 2 0 2 0 2 2 0   SUMMER ENERGY LLC 8 0 0 4 0 2 2 0   DBA or Former Names: [ EPIQ ENERGY ], [ PRONTO POWER ] TITAN GAS LLC 8 2 0 2 0 1 3 0   DBA or Former Names: [ CleanSky Energy ], [ TITAN GAS AND POWER ] GOOD CHARLIE & CO LLC 7 0 0 4 0 1 2 0   DBA or Former Names: [ GOOD CHARLIE OPS LLC ] MI TEXAS REP 2 LLC 6 1 0 3 0 1 1 0   DBA or Former Names: [ Fanfare Energy ], [ Think Energy ] SPARK ENERGY LLC 6 0 0 1 0 2 3 1   TESLA ENERGY VENTURES LLC 6 0 0 4 0 0 2 0   DBA or Former Names: [ TESLA ] BASE TEXAS REP LLC 3 0 0 1 0 0 2 0   DBA or Former Names: [ BASE ], [ Base Power ] CAPITAL ENERGY PA LLC 3 1 0 2 0 0 0 0   DBA or Former Names: [ Budget Power ], [ Sunrise Power ], [ Value Energy ], [ Value Power ] HUDSON ENERGY SERVICES LLC 3 0 0 2 0 1 0 0   DBA or Former Names: [ Amigo Commercial ], [ Just Energy Commercial ], [ Tara Commercial ] 3000 Energy Corp 2 0 0 0 0 1 1 0   DBA or Former Names: [ PENSTAR POWER ], [ PENSTAR POWER LLC ], [ PENSTAR POWER LLC 1 ] DECLARATION ENERGY LLC 1 0 0 0 0 0 1 0   DBA or Former Names: [ Energy Texas ] FREEPOINT ENERGY SOLUTIONS LLC 1 1 0 0 0 0 0 0   HERITAGE POWER LLC 1 0 0 1 0 0 0 0   LIGHT ENERGY LLC 1 1 0 0 0 0 0 0   DBA or Former Names: [ LIGHT ], [ Light Energy ] NEC Co-op Energy 1 0 0 0 0 0 1 0   DBA or Former Names: [ NEC RETAIL ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ] TEXPO POWER LP 1 1 0 0 0 0 0 0   DBA or Former Names: [ NOVA ELECTRIC CO ], [ Rio Power & Light ], [ SOUTHWEST POWER & LIGHT ], [ TEXPO ENERGY ], [ YEP ] ACCENT ENERGY TEXAS LP 0 0 0 0 0 0 0 0   DBA or Former Names: [ ACCENT ENERGY ], [ DYNOWATT ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ IGS ENERGY ] AISPEX INC 0 0 0 0 0 0 0 0   ALCHEMY MUSE INC 0 0 0 0 0 0 0 0   ALLIANCE POWER COMPANY LLC 0 0 0 0 0 0 0 0   AMBER ENERGY SERVICES LLC 0 0 0 0 0 0 0 0   AMERICAN POWERNET MANAGEMENT LP 0 0 0 0 0 0 0 0   AMMPER POWER LLC 0 0 0 0 0 0 0 0   AMOS ENERGY INC 0 0 0 0 0 0 0 0   APN STARFIRST LP 0 0 0 0 0 0 0 0   ARROW ENERGY TX LLC 0 0 0 0 0 0 0 0   AXPO US LLC 0 0 0 0 0 0 0 0   BP ENERGY COMPANY 0 0 0 0 0 0 0 0   BP Energy Retail Company LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ EDF ENERGY SERVICES I LLC ], [ EDF ENERGY SERVICES II LLC ], [ EDF ENERGY SERVICES III LLC ], [ EDF ENERGY SERVICES IV LLC ], [ EDF ENERGY SERVICES V LLC ] BRANCH ENERGY (TEXAS) LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ Branch Energy ] CALPINE ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0   CALPINE POWER AMERICA LLC 0 0 0 0 0 0 0 0   CITIGROUP ENERGY INC 0 0 0 0 0 0 0 0   CLEARVIEW POWER INC 0 0 0 0 0 0 0 0   DBA or Former Names: [ ACCEL ENERGY ], [ BRIGHTSTAR POWER ], [ CLEARVIEW ENERGY ] CONOCOPHILLIPS COMPANY 0 0 0 0 0 0 0 0   DAVID ENERGY SUPPLY (TEXAS) LLC 0 0 0 0 0 0 0 0   DEMAND CONTROL 2 LLC 0 0 0 0 0 0 0 0   DIGITAL POWER USA INC 0 0 0 0 0 0 0 0   Dow Pipeline LLC 0 0 0 0 0 0 0 0   DRW ENERGY TRADING LLC 0 0 0 0 0 0 0 0   EIF CHANNELVIEW RETAIL ENERGY LLC 0 0 0 0 0 0 0 0   ELECTRANET POWER LLC 0 0 0 0 0 0 0 0   ELEVATE ENERGY LLC 0 0 0 0 0 0 0 0   ELIGO ENERGY TX LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ ResidentShield Power ] ENERGY TRANSFER RETAIL POWER LLC 0 0 0 0 0 0 0 0   EROCK ON-SITE LLC 0 0 0 0 0 0 0 0   EXXONMOBIL POWER AND GAS SERVICES INC 0 0 0 0 0 0 0 0   FLOWX LLC 0 0 0 0 0 0 0 0   GERDAU AMERISTEEL ENERGY INC 0 0 0 0 0 0 0 0   GRID POWER DIRECT LLC 0 0 0 0 0 0 0 0   GRIDMATIC ROSA LLC 0 0 0 0 0 0 0 0   HIVOLT ENERGY TEXAS LLC 0 0 0 0 0 0 0 0   JP ENERGY RESOURCES LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ ALMIKA POWER ], [ Ampra Energy ], [ Beyond Energy ], [ Peso Power ], [ Prepay Power ] JP MORGAN VENTURES ENERGY CORPORATION 0 0 0 0 0 0 0 0   LANCIUM QSE I LLC 0 0 0 0 0 0 0 0   LOW COUNTRY POWER LLC 0 0 0 0 0 0 0 0   LUMINANT ET SERVICES COMPANY LLC 0 0 0 0 0 0 0 0   LUXOR TECHNOLOGY CORPORATION 0 0 0 0 0 0 0 0   MAISON ENERGY LLC 0 0 0 0 0 0 0 0   MARKET PLACE ENERGY LLC 0 0 0 0 0 0 0 0   MEMS INDUSTRIAL SUPPLY LLC 0 0 0 0 0 0 0 0   MERRILL LYNCH COMMODITIES INC 0 0 0 0 0 0 0 0   METROPLEX ENERGY INC 0 0 0 0 0 0 0 0   MI TEXAS REP 3 LLC 0 0 0 0 0 0 0 0   MI TEXAS REP 4 LLC 0 0 0 0 0 0 0 0   MIDAMERICAN ENERGY SERVICES LLC 0 0 0 0 0 0 0 0   MINOTAUR LEGACY GROUP LLC 0 0 0 0 0 0 0 0   MITSUI & CO ENERGY MARKETING AND SERVICES (USA) INC 0 0 0 0 0 0 0 0   MORGAN STANLEY CAPITAL GROUP INC 0 0 0 0 0 0 0 0   MOTHERSHIP TEXAS REP 11 LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ HODL ] MOTHERSHIP TEXAS REP 12 LLC 0 0 0 0 0 0 0 0   NATIONAL GAS & ELECTRIC TEXAS LLC 0 0 0 0 0 0 0 0   NEUMIN PRODUCTION COMPANY 0 0 0 0 0 0 0 0   NEXTERA ENERGY MARKETING LLC 0 0 0 0 0 0 0 0   NEXTVOLT TEXAS LLC 0 0 0 0 0 0 0 0   OCCIDENTAL POWER MARKETING LP 0 0 0 0 0 0 0 0   OHMCONNECT TEXAS LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ OhmConnect Energy ], [ POWERPASS ] OLIN CORPORATION 0 0 0 0 0 0 0 0   OMEGA US HOLDING II, LLC 0 0 0 0 0 0 0 0   ONPOINT ENERGY TEXAS LLC 0 0 0 0 0 0 0 0   ONXY ELECTRIC ENERGY LLC 0 0 0 0 0 0 0 0   PARTNERS NEW ENERGY LLC 0 0 0 0 0 0 0 0   PERIDOT POWER LLC 0 0 0 0 0 0 0 0   PRIORITY ENERGY TRANSITION 1 LLC 0 0 0 0 0 0 0 0   PRIORITY ENERGY TRANSITION 2 LLC 0 0 0 0 0 0 0 0   PRIORITY ENERGY TRANSITION 3 LLC 0 0 0 0 0 0 0 0   PRIORITY ENERGY TRANSITION 4 LLC 0 0 0 0 0 0 0 0   PRIORITY ENERGY TRANSITION 5 LLC 0 0 0 0 0 0 0 0   Pumpjack Power LLC 0 0 0 0 0 0 0 0   QUEXT ENERGY LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ Abundance Energy ] REP ACE POWER LLC 0 0 0 0 0 0 0 0   REVOLUTION ENERGY LLC 0 0 0 0 0 0 0 0   DBA or Former Names: [ INFUSE ENERGY ], [ REVOLUTION ENERGY ] RPOWER RETAIL LLC 0 0 0 0 0 0 0 0   SELFSERVE ENERGY CORP 0 0 0 0 0 0 0 0   SFE ENERGY TEXAS INC 0 0 0 0 0 0 0 0   SMARTENERGY HOLDINGS LLC 0 0 0 0 0 0 0 0   SMARTESTENERGY US LLC 0 0 0 0 0 0 0 0   SOLAR STAR PLANO I LLC 0 0 0 0 0 0 0 0   STAT Energy LLC 0 0 0 0 0 0 0 0   SWITCH LTD 0 0 0 0 0 0 0 0   TENASKA POWER SERVICES CO 0 0 0 0 0 0 0 0   TENASKA TOPS REP LP 0 0 0 0 0 0 0 0   TERRAFORM RENEWABLE ENERGY SERVICES LLC 0 0 0 0 0 0 0 0   TESM LLC 0 0 0 0 0 0 0 0   TEXAS RETAIL ENERGY LLC 0 0 0 0 0 0 0 0   TOMORROW ENERGY CORP 0 0 0 0 0 0 0 0   TotalEnergies Gas & Power North America Inc 0 0 0 0 0 0 0 0   TOWN SQUARE ENERGY LLC 0 0 0 0 0 0 0 0   TRINITA POWER INC 0 0 0 0 0 0 0 0   VARSITY ENERGY LLC 0 0 0 0 0 0 0 0   YENTA ENERGY LP 0 0 0 0 0 0 0 0     Totals: 1679 156 11 827 3 283 399 26