Page breadcrumbs and sidebar menu launch button

Home Consumer Information Telephone Options Charges On Your Telephone Bill

Navigation Home Contact PUCT En Español Public Utility Commission Consumer Industry Rules & Laws Filings Agency Utility Complaints File A Complaint Know Your Rights Utilities Not Regulated Assistance Assistance Paying Your Bill Behind on Your Electric Bills Bill Assistance for Burned Veterans Relay Texas Asistencia Pagando Su Factura Facts & FAQs Get the Facts Frequently Asked Questions Public Participation PUCT Storm Resources Ways to Save Electricity Charges On Your Bill Electric Outage Links Metering Power To Choose POLR REC Marketers Telecommunications Bundling Charges On Your Telephone Bill No Call Lists Service Options Taxes and Surcharges Telephone Companies Water Assistance for Consumers and Utilities Forms New Water or Sewer Utility Utilities Utility Rules & Guidance Water and Sewer Submetering or Allocation Water and Sewer Utility Map Viewer Menu

PUCT Consumer page content

Telephone Options Charges on Your Telephone Bill Basic Local Service Extended Area Service Optional Services Directory Assistance Local Toll Long Distance Pay-Per-Call Service Federal Subscriber Line Charge Federal Excise Tax State and Local Sales Tax Federal Universal Service Fee Texas Universal Service Fund Local Number Portability Charge 9-1-1 Fee 9-1-1 Equalization Fee Municipal Right-of-Way Fee State Franchise Taxes or Fees Public Utility Gross Receipts Tax Expanded Local Calling Service (ELCS) Fee Extended Area Service (EAS) Fee Basic Local Service A basic monthly charge for the dial tone that enables you to make and receive calls and allows you to be listed in the telephone book and get a copy of the directory. Extended Area Service Expands customers' local calling area by allowing them to call additional contiguous exchanges for a flat fee, rather than incur long-distance charges assessed on a per-minute basis. The size of the local calling area varies from company to company. Availability is determined by affected local telephone companies and communities and approved by the PUCT. Optional Services Charges for "miscellaneous" services such as call waiting, Caller ID, voice mail, or three-way calling may appear on the phone bill under your local company's services or on a separate page. Make sure you are being charged only for those services you have authorized. Directory Assistance Know what each company charges for directory assistance before placing a call. If the directory assistance operator offers to complete the call for you, be aware that you may pay even more. Local Toll Local toll calls are made to places that are not close enough to be in your local calling area. (This service may be provided by your local phone company.) Long Distance Like local toll, most consumers have a regular, or "pre-subscribed," long-distance carrier. When you dial &1& plus the area code and the phone number, you are automatically accessing your pre-subscribed carrier, and the call is billed at the rate the company charges. Note: Dial Around Service can be used by manually entering another company's access code (such as 10-10-xxx) then "1," the area code, and the phone number. That company will bill for the call based on their own rates and fees. Pay-Per-Call Service Charges for pay-per-call services provided through 900 and 800 numbers are set by the service providers, not the telephone companies. They will appear on a separate page in your phone bill. Federal Subscriber Line Charge Created and regulated by the FCC, this charge allows local phone companies to recover a percentage of costs associated with interstate access to local phone networks. It may also appear as "Fed Subscriber Line Chg." Federal Excise Tax A federally mandated 3% tax levied on non-usage sensitive basic local service that is billed separately from long distance service. It may also appear as "Fed Excise Tax." State and Local Sales Tax State and local tax combined cannot exceed 8.25%. Applies to local charges, non-regulated, and toll charges. Federal Universal Service Fee A federal fee for a fund that helps bring affordable basic phone service to all Americans, including schools, libraries, and rural health care providers. Wireless, pay phone, and some long distance companies add this surcharge to cover their required support for the fund. The fee is set by the FCC. It may also appear as "Fed Universal Svc Fee." Texas Universal Service Fund A state fee for a fund that supports affordable service to customers in high-cost rural areas, funds the RelayTexas service and related assistance for the hearing-disabled, and funds telecommunications services discounts for low-income customers (Lifeline). The fee is set by the Public Utility Commission. Local Number Portability Charge The FCC requires all local phone companies to make numbers portable from carrier to carrier so that customers can keep their phone numbers even if they switch local carriers. Companies are allowed the surcharge for up to five years to recover investments in the necessary equipment upgrades. 9-1-1 Fee A fee used to provide financial support for regions where the 9-1-1 fee does not fully offset the cost of 9-1-1 service. The fee is imposed on each customer receiving intrastate long-distance service. The fee is set by the Texas Commission on State Emergency Communications. 9-1-1 Equalization Fee A fee used to provide financial support for regions where the 9-1-1 fee does not fully offset the cost of 9-1-1 service. The fee is imposed on each customer receiving intrastate long-distance service. The fee is set by the Texas Commission on State Emergency Communications. Municipal Right-of-Way Fee Compensates the municipalities for the use of public rights-of-way. It may also appear as Municipal ROW fee. State Franchise Taxes or Fees Franchise tax assessed to corporations doing business in Texas. Local telephone service provided by cooperatives is not subject to this charge. Public Utility Gross Receipts Tax Revenues generated from this tax are used to appropriate funds to the PUCT and the Office of Public Utility Counsel (OPUC). All public utilities, including long-distance companies, pay one-sixth of 1% of their gross receipts into this fund. Expanded Local Calling Service (ELCS) Fee ELCS expands rural customers' local calling scopes by allowing them to call additional exchanges for a flat fee, rather than incur long-distance charges assessed on a per-minute basis. If the cost of providing ELCS exceeds the revenues received from the service, state law allows the local telephone company to surcharge all Texas customers to make up the difference. The ELCS surcharge varies among companies. The PUCT must approve all ELCS fees and surcharges. Extended Area Service (EAS) Fee Extended area service (EAS) expands rural or metropolitan customers' local calling scopes by allowing them to call additional exchanges for a flat fee, rather than incur long-distance charges assessed on a per-minute basis. EAS may be either one direction only (one-way) or in both directions (two-way). If the cost of providing mandatory two-way EAS involving non-metropolitan exchanges exceeds the revenues from such service, state law allows the local telephone company to surcharge all Texas customers to make up the difference. The PUCT must approve all EAS fees and surcharges.